Der nachfolgende Text ist Grundlage für Formulierungen in den Flughandbüchern (Operations Manuals) von Flugbetrieben, die CISM eingeführt haben.
Er ist von der Stiftung Mayday gemeinsam mit den Flugbetrieben der Deutschen Lufthansa, Swiss, und Austrian Airlines entworfen worden.
The commander should conduct an "Operational Debriefing" with all crew members after any incident which might have led to a different perception about the event.
Such a non-routine event is defined by 3 criteria:
An "Operational Debriefing" should take place as soon as possible after the incident and should be as short as possible, covering only the factual side of the event.
Examples are: diversion, go-around, technical abnormals, medicals, etc..
During this debriefing the following questions shall be dealt with:
An “Operational Debriefing” which lasts longer than 15 Minutes or strong physical, behavioural and/or emotional reactions among the crew members indicates that the CISM-Team should be called to initiate appropriate CISM-Interventions.
CIS (Critical Incident Stress)-Interventions should be conducted after an “Operational Debriefing” whenever any crew member has been exposed to an extreme level of stress. Stress levels can be extremely high in situations, which are perceived as a strong threat to life or health.
Examples of situations that may generate an extreme level of stress are:
Immediate reactions may be lack of attention, decrease of information processing and performance, inability to concentrate, confusion, symptoms of shock and/or withdrawal.
Crew members may require individual assistance in dealing with the physical and emotional impacts of extremely high stress levels after involvement in an incident or accident. Often the Flight Operations Department has established CISM-Teams for provision of such assistance.
The Flight Operations Department is responsible for the preparation and arrangement of CISM-interventions. CISM-qualified personnel of "Stiftung Mayday" is responsible for the conduct of the appropriate CISM-Interventions.
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